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Author Topic: PayPal not accepting payment etc  (Read 571 times)

jestypublishing

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PayPal not accepting payment etc
« on: January 21, 2012, 04:57:41 AM »

I had my site tested and she clicked the buy link went to PayPal and received this..

'We apologize for the inconvenience, but there was a problem confirming your purchase. Please contact our technical support staff for your download link at our support system'

Then she received a message from PayPal telling her the Payment had gone thru and directing her to the download.

However it is set up with an OTO and she did not get to se the squeeze page.

Help please!

John
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John
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jestypublishing

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Re: PayPal not accepting payment etc
« Reply #1 on: January 21, 2012, 08:49:18 AM »

Just a bit more info...

She did manage to download the front product OK so it seems I got most of it correct.

I just checked my mail box and found a message from PayPal telling me that my IPN has been disabled.

Will this affect the $7 Script in any way?

They need a URL to send messages to and I'm not sure what to give them.

John

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Don Morris

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Re: PayPal not accepting payment etc
« Reply #2 on: January 21, 2012, 06:53:12 PM »

I had my site tested and she clicked the buy link went to PayPal and received this..

'We apologize for the inconvenience, but there was a problem confirming your purchase. Please contact our technical support staff for your download link at our support system'

That's the purchase_notfound.html template. Your customers will receive that message when 7DSS doesn't have a purchase record for the customer. You can read more about that here.

Quote
Then she received a message from PayPal telling her the Payment had gone thru and directing her to the download.

Well, she got a message from 7DSS (as well as a receipt from PayPal) with a download link. That would mean PayPal didn't send the IPN (Instant Payment Notification) before the software timed out (60 seconds after she returned from PayPal), but once it did come in the download link was sent.

Quote
However it is set up with an OTO and she did not get to se the squeeze page.

And that's because there was no confirmation of payment (IPN) on her return from PayPal.

Quote
I just checked my mail box and found a message from PayPal telling me that my IPN has been disabled.

Will this affect the $7 Script in any way?

Answered in your other post, but no. IPN is working fine, as evidenced by your customer receiving the download link.

Quote
They need a URL to send messages to and I'm not sure what to give them.

Nor am I. "Messages"? More context -- like an actual copy/paste of the relevant portion of there message -- would be needed to offer an opinion.


Don
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$7 Secrets: Add-ons and Installation, PayPal: Protection

jestypublishing

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Re: PayPal not accepting payment etc
« Reply #3 on: January 29, 2012, 01:44:15 AM »

I had a friend in Texas test for me and the answer was a timeout
after 'Return to Merchant'.

Nothing is getting back to my admin or to the ipn.text.

So I still don't know if it will work if I get past this point.

Suggestions greatly appreciated.

John

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Don Morris

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Re: PayPal not accepting payment etc
« Reply #4 on: January 29, 2012, 01:05:19 PM »

Just to note: in my test I did not receive a download link by email, so I'd question whether or not your first tester actually received her download link.

Don
« Last Edit: January 29, 2012, 01:41:08 PM by Don Morris »
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$7 Secrets: Add-ons and Installation, PayPal: Protection
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